Emergency Restoration
When a building floods at 3am, you need one phone call.
Water, fire, storm, or sewage — the damage is only half the problem. The other half is the claim: the documentation, the scope, the adjuster, the supplements, and the reconstruction that has to survive all of it. We handle the documentation and the work. One contractor, from the first call to the final walkthrough.
Before we arrive
What to do in the first hour
The first hour shapes both the repair cost and the claim. If you can do these safely, do them. If you cannot, leave it — nothing here is worth an injury.
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Stop the source if you can reach it safely
Shut the water main or the riser valve for the affected line. If it is electrical, or you are standing in water, do not touch anything — call the utility, then call us.
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Get people out of the affected area
Wet ceilings and saturated drywall fail without warning.
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Photograph everything before you move it
Wide shots of each room, then close shots of the damage. Timestamps matter. This is the single most valuable thing you can do for the claim, and it takes four minutes.
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Do not throw anything away
Damaged materials and contents are evidence. An adjuster cannot pay for what nobody can see.
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Write down when you found it
Date, time, who discovered it, what they saw. Memory gets vague by the time an adjuster asks.
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Report the loss to your carrier
Then tell us the claim number when we speak, so our documentation matches your claim file.
If you are not sure whether something is safe, call us and ask. It costs nothing, and we would rather answer the question than repair the consequence.
On site
What happens when we arrive
Restoration is a sequence, and doing it out of order costs money. Here is ours.
We make it safe and stop the spread
Water travels. What looks like one wet room is usually three, and the damage keeps growing until the source is isolated and the affected area is contained.
We document the loss before we change it
Photographs, measurements, moisture readings, and a written record of conditions as found. Once demolition begins the evidence is gone — so it gets captured first, in the form a carrier will accept.
We dry and remove what cannot be saved
Saturated materials come out. Everything salvageable gets dried and monitored rather than replaced, because a scope that replaces what could have been dried is a scope an adjuster will argue with.
We rebuild
Same company, same project manager, same guarantee. The people who documented your loss are the people who put the building back.
The part nobody explains
How the insurance claim actually works
Most building owners deal with a major loss once. Here is how the process works, in plain terms, and where our documentation fits into it.
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The loss is documented
We record conditions as found — in writing, in photographs, with measurements. The strength of everything that follows depends on this step.
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A scope is prepared
A line-by-line scope of the work the loss requires. Not an estimate range — an itemized scope. This is the document the adjuster reviews, and its quality determines what gets approved.
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We meet the adjuster on site
We walk the building with them and answer the technical questions directly. You do not have to translate between your contractor and your carrier, and nothing gets lost between them.
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Concealed damage is pursued as a supplement
Demolition reveals things nobody could see on day one — rot behind tile, damage inside a wall cavity, a subfloor that has to come up. That is not a surprise, it is normal, and it is handled as a supplemental claim with the carrier. We prepare and pursue it.
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We rebuild and close it out
Reconstruction, final walkthrough, and the documentation your carrier needs to close the file.
We document the loss, prepare the repair scope and meet the adjuster on site. The claim stays between you and your carrier, or your public adjuster, with a complete file behind it.
Why it matters
One company, both halves of the job
The common arrangement is a restoration company that dries the building and a general contractor that rebuilds it later. It sounds reasonable, and it creates a gap.
The company that documented the loss is gone by the time the rebuild is scoped. Whatever they failed to record is unrecoverable. Anything discovered during reconstruction has no connection to the original claim file, so it becomes an argument — and usually your expense.
We do both. The documentation that opens the claim is written by the people who will do the reconstruction, which means it is written with the rebuild in mind. When something is found behind a wall in week five, it goes back to the same claim, supported by the same file, documented by the same company.
One point of contact. One invoice. One party accountable for the result.
Scope
What we restore
Damage we handle
- Burst pipes and supply line failures
- Roof and facade leaks
- Storm and wind damage
- Sewage and drain backups
- Fire and smoke damage
- Vandalism and forced entry
- Water damage from upstairs units and common lines
Work it involves
- Emergency containment and make-safe
- Controlled demolition and debris removal
- Structural drying and moisture monitoring
- Carpentry, drywall, and finish repair
- Painting and flooring replacement
- Full unit and common area reconstruction
- Post-construction cleaning and turnover
If a loss requires a specialty licensed trade, we will tell you at the site visit and coordinate it as part of the same project.
Terms
No surprises on the invoice
The estimate is free
Site visit, scope, and written proposal at no cost — on an emergency loss the same as any other project.
Fixed price for the approved scope
Our proposals are fixed for the scope you approve, on restoration work the same as everything else. Anything added, including damage found behind walls, is documented, priced and approved in writing before we do it.
Certificate before work begins
Every partner contractor we bring on is insured and verified. We provide a certificate of insurance before any work begins, naming the ownership entity and management company as additional insured, with the coverage your building requires.
Billing that fits your process
We invoice against a purchase order and submit through AP portals. Payment by check or wire. One invoice for the whole project, however many trades it took.
Clients
Who we work with
Property management companies, building owners, and managing agents across New York — commercial buildings, multifamily portfolios, and professionally managed residential properties. We are set up for commercial buildings, doorman residential buildings and multifamily buildings under active management, including occupied properties where tenants stay in place while the work gets done.
We take single losses and building-wide events, and we take the capital work that sometimes follows one.
Not a client yet?
Call anyway. An active loss does not wait for onboarding, and we will not make you set up an account before we help you.
Questions
Common questions
How fast can you get someone to the property?
Call the emergency line and you will speak to someone who can make a decision. Before the call ends, you will know when we are arriving.
Do you work directly with our insurance carrier?
We work alongside your claim. We document the loss, prepare the repair scope, meet the adjuster on site, submit supplements for concealed damage, and perform the reconstruction. The claim itself stays between you and your carrier, or your public adjuster.
What if you find more damage after demolition starts?
That is normal on a loss. We document the concealed damage and prepare a supplement for submission to your carrier, so it can be handled under the claim.
Can you provide a certificate of insurance before starting?
Yes. We provide a certificate of insurance before any work begins, naming the ownership entity and management company as additional insured, with the coverage your building requires.
Commercial properties, multifamily
communities and managed buildings.
Services
MaintenancePaintingFlooring RepairsPorter & Cleaning Emergency RestorationInterior ConstructionContact & Areas Served
+1 (646) 397-0203
office@primegroupsolution.com
Manhattan · Brooklyn · Queens
The Bronx · Staten Island